Shipping & Returns

All in store sales are final.

All product orders are non-refundable if opened. 

All digital products eBooks & online training courses are non refundable.

Disrupted packaging of the product upon arrival to the customer is not the fault of Brow Vault but the fault of the shipping carriers/transit period, therefore no refunds or exchanges will be allowed.

It is the customer's responsibility to inspect the products upon arrival. Brow Vault is willing to provide solutions to broken products, not broken packaging of products since that does not disrupt the use of the actual product. We will also provide a replacement item for up to 2 days after the "delivered" date. It is the customers responsibility to cover the associated costs for shipping and return labels. 

 All products are inspected before being shipped out, therefore we are not able to provide refunds but are willing to send you a replacement item for up to 2 days after the "delivered" date. It is the customers responsibility to cover the associated costs for shipping and return labels. 

For unopened products, we will provide a full refund for up to 7 days after delivery date. Refund will be initiated once we receive the package and it is inspected by our shipping department.

Again, it is the customers responsibility to cover the associated costs for shipping and return labels. 

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Return address: 

 

INTERNATIONAL CUSTOM DUTIES & TAXES

Your order will be shipped DDU (Delivered Duty Unpaid) and may be subject to duties, fees, and import taxes upon delivery.

Your local customs authority determines this charge.

We are not responsible for any additional custom duty taxes or fees once your package has left our facility

Custom duty charges and fees are the sole responsibility of the customer.

For information regarding custom duty taxes in your country, please contact to your local postal or customs office.

If custom duty taxes and charges are refused at the time of the delivery, your order will be returned and you will not receive a refund for shipment fees.

International orders that refuse to receive the shipment, pay taxes, or put incorrect shipping address will be charged a return fee.

 

Once a product is shipped out and noted "delivered" we are no longer reliable for any stolen or lost packages. You will need to contact the delivery carrier directly for any questions or concerns. You may check the status of your order through the confirmation email you received upon placing an order at our store. We will not offer refunds nor exchanges for any stolen or lost packages. 

 

USPS Customer Service: 1-(800)-275-8777

UPS Customer Service: 1-(800)-742-5877

Fedex Customer Service: 1-(800)-463-3339

Shipping times: Most orders will take about 5-7 business (Monday-Friday) days to arrive upon shipping. Please be patient as we, Brow Vault, can not speed up shipping times with postal services and can only confirm the information via the tracking number sent to you.